CONTACT

Omnichannel Contact Center Solution

Our contact centers offer 24*7 customized omnichannel support
from global locations with a dedicated Customer Contact Center
of Excellence located in Philippines.

We help financial service institutions achieve:

80% of calls answered
within 20 seconds

Improve customer experience with Omnichannel support and 24*7 service.

35% lower operational cost upfront

Optimize operational costs with flexible pricing and global delivery model.

15% efficiency gain

Achieve sustained efficiency improvement with continuous process improvement.

Our customized inbound & outbound and digital channels drive better customer experience,
without upfront investment.

Our contact center expertise

Business impact delivered

35% savings and enhanced customer satisfaction for a centralized commercial banking support center

  • Quicker response time that enhanced customer satisfaction
  • 35% cost savings delivered from day one

12% improvement in first call resolution to minimize false placement of lender placed insurance

  • 53% first call resolution to minimize false placement of Lender Placed Insurance
    • Reached 53% first call resolution from earlier 41%
    • Reduced false placements of Lender Placed Insurance
    • Customer could focus on inbound customer calls as SLK managed all outbound volumes

Brochure

In addition to Contact center services, our solutions also include:

Need more information about Contact center services?
Connect with us today!