Omnichannel Contact Center Solution
Our contact centers offer 24*7 customized omnichannel support
from global locations with a dedicated Customer Contact Center
of Excellence located in Philippines.
We help financial service institutions achieve:
80% of calls answered
within 20 seconds
35% lower operational cost upfront
15% efficiency gain
Our customized inbound & outbound and digital channels drive better customer experience,
without upfront investment.
Our contact center expertise
Business To Business
Business impact delivered
35% savings and enhanced customer satisfaction for a centralized commercial banking support center
- Quicker response time that enhanced customer satisfaction
- 35% cost savings delivered from day one
12% improvement in first call resolution to minimize false placement of lender placed insurance
- 53% first call resolution to minimize false placement of Lender Placed Insurance
- Reached 53% first call resolution from earlier 41%
- Reduced false placements of Lender Placed Insurance
- Customer could focus on inbound customer calls as SLK managed all outbound volumes
SLK has done such a good job of training its team and reducing the amount of escalated items and questions. The team logs items correctly and provides excellent feedback.
AVP, Commercial Execution of a Top 20 U.S. Commercial Bank
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well.