Data extraction and digitization of documents in the card application & servicing areas
Full suite of Data Digitization & Document Processing capabilities. Read MoreAdd Query
Indexing of credit card applications for underwriting and processing.Add Query
Verification of documents in credit card applications for underwriting purposes.Add Query
Review of credit card application by verifying the credit history and other details of the applicant.Add Query
Ability to address customer contact, customer services and back-office processing needs for card-related functions.
Back-office expertise in cards combined with voice-based services. Read MoreAdd Query
Support Bankcard adjustments based on customer request, including fee waiver in case of misapplied fees or as a courtesy.Add Query
Quick manual credits/ debits to account are part of comprehensive Bankcard adjustments support.Add Query
Changes due to promotional rate application, entry of adjustments based on bank-produced exception report.Add Query
Handling of STOP request on accounts based on customer requests, or notification by bank.Add Query
Handling of processes related to lost or stolen cards, including any STOP requests, replacement, etc.Add Query
Credit information or account information adjustments via Automated Credit Dispute Verification (ACDV).Add Query
Comprehensive Bankcard adjustments including any debits/ credits due to misapplied payments and related fee waiver.Add Query
Case preparation, indexing and proper case routing/or full completion for all unauthorized transactions that have been posted to a customer’s debit or credit card.
~ 17% improvement in TAT for Cards’ Disputes Processes Case StudyAdd Query
Handling of billing errors, goods or services issues, and ATM dispensing and deposit issues - Case preparation, indexing and proper case routing/or full completion for disputed transactions.Add Query
Comprehensive dispute services include research and evaluation of reason for disputed transactions for PIN/Signature-based Bankcard transactions. Correction/ credits to account.Add Query
Resolution of disputes based on documents received from cardholders and merchants; these are done on behalf of Banks using Association guidelines.
57% Reduction in Dispute Charge-Off for a Leading Payment Processor Case StudyAdd Query
Sending of letters to customers based on the outcome of dispute resolution.Add Query
Retrieval of card statements based on customer request or for investigations.Add Query
Research pattern of use, reason for dispute and issue of provisional credit for the disputed transactions; reversal of fees if required.Add Query
Evaluation of requests and reversal of fees & interest charges to any customer account due to disputed transactions.Add Query
Evaluation of disputed transaction, level 1 and 2 investigation, including posting of any write-off or chargebacks.Add Query
Real-time enterprise KYC/ AML fraud management integrated with banking systems.
Platform for integrated KYC/AML and other fraud management. Read MoreAdd Query
Set-up of new merchants based on received applications; indexing and data extraction, verification of information for onboarding merchants.Add Query
Resolution of disputes based on documents received from cardholders and merchants; these are done on behalf of Payment Processors using Association guidelines.
57% Reduction in Dispute Charge-Off Case StudyAdd Query
Managing all maintenance to merchant accounts for processors/ acquirers or issuers, based on customer received requests.Add Query
Integrating the physical POS terminal equipment or internet payment gateways into the payment processing network to facilitate e-commerce.Add Query
Making pricing changes on Merchant accounts based on service requests.Add Query
Validating the worthiness of new merchants being onboarded based on a set of criteria to support final approval.Add Query
Researching requests based on any changes required by the merchants in contracts or erroneous processing; including financial adjustments to the accounts.Add Query