Card Disputes Solutions

Our Card Diputes CoE brings on-board a deep domain expertise and combined together with our omnichannel contact center services and technology enabled solutions helps you achieve a faster dispute resolution and a higher win rate.

With capabilities to support both issuer and merchant disputes and chargebacks, we help issuers, merchant acquirers and chargeback management firms achieve:

60% faster turn times

Reduce dispute resolution time with customized solutions.

45% cost savings

Optimize operational cost with global delivery centers & transactional pricing.

25% improvement in average handling time

Lower average handling time with experienced resources and progressive checklists.

Powered by 10+ years of industry experience, our Card Dispute CoE has been trusted by leading merchant acquirers , issuers, and a top 5 chargeback management firm.

Our professionals annually support: Issuers: 1.5M disputes and 170K representments. Merchant acquirers: 1.1M chargebacks and 100K second chargebacks/ prearbitrations. Chargeback management firms: 600K chargebacks.

Business impact delivered

Over 80% reduction in chargeback case aging for a leading payment processor

  • Chargeback case aging reduced dramatically within a month
    • 31 days to less than 5 days
  • Cleared all backlog in 60 days
  • Long-term process improvements
    • Enhanced service levels could be extended to their other customers

57% reduction in average issuer dispute charge-off amounts

  • Lower dispute charge-off and operational cost
    • Charge-offs reduced from $0.14 to $0.06 per transaction
    • Additional labor cost savings of 50% for some work
  • Reduced risk
    • Risk of non-performance transferred to SLK


In addition to our Card Disputes capabilities,
our other solutions include:

Need more information about our Card Disputes capabilities?
Connect with us today!