Card Disputes Solutions
Our Card Diputes CoE brings on-board a deep domain expertise and combined together with our omnichannel contact center services and technology enabled solutions helps you achieve a faster dispute resolution and a higher win rate.
With capabilities to support both issuer and merchant disputes and chargebacks, we help issuers, merchant acquirers and chargeback management firms achieve:
60% faster turn times
45% cost savings
25% improvement in average handling time
Powered by 20 years of industry experience, our Card Dispute CoE has been trusted by leading merchant acquirers , issuers, and a top 5 chargeback management firm.
Our professionals annually support: Issuers: 1.5M disputes and 170K representments. Merchant acquirers: 1.1M chargebacks and 100K second chargebacks/ prearbitrations. Chargeback management firms: 600K chargebacks.
Business impact delivered
Over 80% reduction in chargeback case aging for a leading payment processor
- Chargeback case aging reduced dramatically within a month
- 31 days to less than 5 days
- Cleared all backlog in 60 days
- Long-term process improvements
- Enhanced service levels could be extended to their other customers
57% reduction in average issuer dispute charge-off amounts
- Lower dispute charge-off and operational cost
- Charge-offs reduced from $0.14 to $0.06 per transaction
- Additional labor cost savings of 50% for some work
- Reduced risk
- Risk of non-performance transferred to SLK
You guys are the game changers. We are now going strong to the market for more disputes.
COO, Payment Processing Company of a Leading U.S. Chargeback Management Company
Great, thank you so much! Truly appreciate the help and support you guys have been providing us!
Makes us all a better team.
Director, Merchant Services, at a leading Payment Services company
Thank you for all your focus and hard work. The efforts of you and your team are recognized and greatly appreciated by the leadership team. Please express my gratitude to your team. Very well done!