Operational Analytics / Performance Management

Deep dive of processes, value stream map, etc. to analyze existing processes and recommend solutions for improved performance.

37% Reduction in Closing Pend Rates for a Large Lender Case Study

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Residential Mortgage Underwriting

Comprehensive qualification of loan applications while improving underwriting quality and salability.

7% decrease in loan error rates immediately when UW QA introduced. Case Study

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Credit Card/ Auto Loan/ Personal Loan Underwriting

Underwriting support by verifying credit history and other details for auto, personal, equity and credit card loans.

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Financial Statement Spreading

Better lending decisions by analyzing client's financial statements into Moody's risk analyst template to show Probability of Default (PD) rating, financial ratios , etc.

20% reduction in cost for Financial statement Spreading Case Study

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Mortgage Fraud Detection

Review of loans with high fraud score and audit the complete loan file including multiple documents like paystubs etc.

Over $21M in fraudulent loans identified within 3 months Case Study

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Deposit Fraud Detection

Research of customer account deposits for patterns and exceptions to detect deposit fraud. Either charge off the customer’s bank account or issue a bank check to the customer.

$2.8M of deposit Fraud detected at a Regional Bank Case Study

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Card Fraud/ Card Non-Fraud

Case preparation, indexing and proper case routing/or full completion for all unauthorized transactions that have posted to a customer’s Debit or Credit Card and typically involves billing errors, goods or services issues, and ATM dispense and deposit issues.

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Disputes

Resolution of disputes based on documents received from cardholders and merchants; these are done on behalf of Banks or Payment processors.

57% Reduction in Dispute Charge-Off for a Leading Payment Processor Case Study

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Tax Research

Research of Property taxes, current/ delinquent tax Information, Municipal lien searches and tax servicing support.

Supported by our Voice-based services.

Can also manage end to end comprehensive tax servicing functions

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Operations Risk Assessment

Identify risk across the Banking and Mortgage operations and includes a minimally intrusive & quick expert analysis of operations in current state.

Addressing potential risk in Commercial Banking statement generation Case Study

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Real Time AML/KYC/Fraud Management

Comprehensive and real time AML/KYC/Fraud Management Solution for Banks to identify cross channel cross product fraud. Read More

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Commercial Lending Quality Assurance - Pre & Post Close

Quality Control of loan and collaterals documents or verification against the origination system as well as for completeness and consistency.

10% Improvement in Quality and 6% reduction in Exception transactions Case Study

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Commercial Lending - Post Booking

Quality control of Loans boarded. Verification of collaterals, documentations review.

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Commercial/Participation QA

Quality control and exception processing of loan documents related to participation/ syndicated commercial loans. Read More

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Mortgage Fraud Risk

Detection/ prevention of closing of loans by reviewing loans with high fraud score and auditing the complete loan file including paystubs, borrower information, to flag potentially fraudulent items.

$21 million in fraudulent loans identified for a mortgage lender Case Study

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Automated Mortgage Compliance Audits

Loan-level automated compliance audit against the latest federal, state, local, TRID and other regulations for compliance . Read More

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Branch Audit

Reconciliation of multiple branch accounts every end of day to achieve better treasury cash management.

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Third Party Vendor Risk Management

Assessing and periodically managing Vendor risk from a regulatory compliance standpoint to reduce third party risk as required for financial institutions.

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Document Storage & Transportation

Partnerships to allow pickup, storage, archival, retrieval and destruction of physical documents used in day-to-day business transactions.

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Document Imaging/OCR

Image quality verification, enhancement, trimming/resizing, rotating to ensure readability and quality.

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Data Entry

Extensive and varied experience in OCR output verification, correction and OCR efficiency analysis. Single and double-entry checks, blind data entry checks and other methods to reduce error rates..

Achieving accuracy levels of 99.9998% in data entry functions for a bank Case Study

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Indexing

Over 25 million documents indexed annually with turn times starting from 30 minutes. Document naming, indexing, linking and index verification.

Offering Multi-location and Scalable services to a Leading Data and Analytics Provider Case Study

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Business Rules Verification/Calculations/Automation

Application of business rules to documents that have undergone data extraction/ indexing to check for consistency, completeness. Calculation of fees, ratios, values for processing of documents using automated and manual tools.

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Document Verification

Image to system check - Verification that focuses on checking completeness and quality of documents that have been processed.

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Archival/ Retrieval

Conversion to document images including statements, checks, etc and tagging for archival, .Retrieval of archived documents from repository and dispatching via email/ mail to requester.

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Procure to Pay (Payables)

Functions that include invoice data capture and processing, payment processing (e.g. invoices, controlled disbursement, direct debit, positive pay, etc.), account reconciliation of journals, transactions and balances.

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Order to Cash (Receivables)

Cash application of received payments, collections (including early and late stage receivable), reporting/ reconciliation of all transactions.

Collection functions supported by Voice-based services.

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General Accounting

Managing of all account reconciliation and journal entries for the organization.

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Closing and Reporting

Closing functions like trial balance analysis, reporting for internal and external stakeholders.

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Treasury & Tax

Banking operations (including reducing mismatched payments, fraud detection, virtual vault cash management, tax returns/accounting and capital planning/allocation.

Identifying $2.8M in Fraudulent Deposit Amounts in 3 Months. Case Study

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Financial Planning & Analysis

Budgeting and forecasting cash flow analysis and business/sales analysis.

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Compliance

Compliance to regulations, mapping and internal audit of processes and management reporting.

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Sourcing & Screening

Applicant tracking, interview scheduling and background verification of potential candidates using our expertise in document management. Using our expertise in document management.

Supported by Voice-based services

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Interview scheduling

Coordination schedules with internal stakeholders and candidate; re-scheduling, tracking of completion of interviews.

Use of subject matter experts and professional voice capabilities. Read More

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Offer letter roll out

Template and checklist-based solutions for matching job descriptions and positions, job pricing, base pay and compensation calculations, offer letters meeting compliance and organization guidelines, payroll preparation, etc.

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Reporting

Use of templates and custom reports to disseminate status of sourcing, screening, interviews, offer rollout and onboarding.

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Client Services

Bankcards/ Credit Cards and Debit Cards
Inbound voice services to assist in balance transfer, card replacement, fund transfer and block lost/ stolen cards.

Demand Deposit Account
Inbound voice handling to assist customer inquiries for checking & savings accounts, debit cards, bill pay and mobile deposits.

Dispute Resolution
Inbound voice solution to handle the initial dispute ‘intake’.

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Collections

Early Stage Collection
Inbound & outbound voice support for all Consumer products including bankcards, auto, home equity, mortgage & DDA.

Telephone Consumer Protection Act
Manual outbound voice services to obtain mobile phone consent and general collections.

Skip Tracing
Research and outbound voice services to identify phone number and address on delinquent accounts.

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Business to Business Contact

Lender Placed Insurance
Outbound calls to insurance carriers and agents for updation of insurance details and confirming escrow billing.

Tax Research
Outbound calls to verify current and delinquent tax information, municipal and water lien search on a property.

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