New Business & Underwriting

- Application Data entry/ Review
- Data Validation
- Document Verification
- Pre & Post underwriting review
- Policy setup
- Agency setup

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Policy Administration

- Indexing
- Policy Changes - Name/ Address/ Beneficiary, etc.
- Endorsements & Renewals
- Premium billing/ Follow up

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Claims Management

- Indexing and Categorization
- Claims Setup
- Eligibility Verification
- Disbursements and Payments

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Billing & Collections

- Billing
- Reconciliations
- General Accounting
- Collections

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Contact Center

- Customer Service
   - Customer Inquiry, Endorsements, Policy Changes
- Claims
   - Customer Inquiry, Status Updates, Customer Satisfaction
- Collections
   - Billing Inquiry, 30 & 60 Day Notices

Case Study

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