Boarding & Indexing

Faster and more accurate review, data entry and indexing of application information and associated documents

Customer achieved Top 2 ranking in JD Power 2015 U.S. Primary Mortgage Origination Satisfaction Study Case Study

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Review of initial disclosure and other documents

Review of fees, cost and other documents to ensure accuracy and meet the defined disclosure timelines and guidelines

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Administrative & verification support for processing

Review of application information and identification of data discrepancies against client guidelines/ checklists to reduce rework

SLK has helped its customers achieve 99.8% accuracy, improved Productivity and turn times in Boarding Case Study

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Review third party documentation requirements

Review of third party documentation requirements, follow-up and input of information into the origination system.

Review application form and associated docs for accuracy

Review, identify and notate deficiencies in the submitted application form and all associated documents quickly and accurately

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Quality check of appraisal documents

Review of appraisal documents to check for accuracy/ discrepancies Read More

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Review of documents/ data used by underwriters

Review of documents and data used by underwriters to evaluate the risk associated with the approval of the application, to help the underwriter take accurate decisions

40% improvement in pend error detection rates by reviewing of data & documents used by underwriters Case Study

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Fraud identification quality check

Review of documents to identify risky and questionable transactions prior to and post funding

Identifying fraudulent transactions of over $21 million Case Study

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Pre-closing quality check

Review of documents, information and file to identify deficiencies prior to finalization of fees and cost associated with the approval of an application

37% Reduction in Closing pend rates for a Large Lender Case Study

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Pre-funding quality check

Review of documents, information and file to identify any deficiencies and to ensure completeness of documentation prior to deal execution/ funding.

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Closing Worksheet preparation

Prepare closing worksheet to compute and verify fees and associated costs included in the file

Enhancing customer satisfaction with support activities enabling 25% faster closing turn time Case Study

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Closing Disclosure review

Compare and balance details on fees and cost details between the funding system and the associated closing worksheet.

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Postclose quality checks

Review of file to identify deficiencies and check for completeness of documents for portfolio and/ or for sale in the secondary market.

Reducing Post-Closing “Pend” Errors by 85% Case Study

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RESPA review & corrections

Review of communication including fees, cost and other documents as per the defined timelines. Identify and notify discrepancies and ensure correctness

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HMDA Reporting data entry

Review and update of information regarding disposition and communication being sent to customer within the defined timelines, in case of denial

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Forensic review of loan package

Review of existing performance ratios to enhance salability in the secondary market through analytical models

Identifying possible defaults through analytical models using DTI% Case Study

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Account Maintenance

All services ranging from name and address changes, 1098 forms requests, waiver of fees, amortization schedule to credit reports correction, Credit report discrepancy reporting & updating.

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Payment

Payment checks and exception processing, posting to account, correcting misapplied payments, excess funds, mortgage payment returns and bankruptcy warnings, etc.

20% Cost Reduction in Loan Servicing Case Study

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Escrow, Taxes & Insurance

Complete escrow functions including creation, modification, maintenance and deletion of escrow accounts, research and generation of reports of Principal, Interest, Taxes and Insurance (PITI) paid.

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Lien Release

Releasing the lien on the property post mortgage loan payoff.

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Collections

Early and late stage collections including loan information modifications and customer contact

Supported by our mortgage servicing experience and Voice-based services.

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Real Time Property Tax and Municipal Lien Certificates

Nationwide real estate tax and municipal lien reporting at the click of a button.

Avoid costly penalties from outstanding property taxes, code violations, etc Read More

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Real Estate Tax Servicing

End to end tax servicing for Residential and Commercial properties.

One stop shop for tax search, payment processing, claims management Read More

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Workflow Solution

Use of analytics, data reporting and mortgage processing knowledge for comprehensive workflow improvement.

Reengineering Assessment of Lockbox Services for a Leading Commercial Bank Case Study

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Data Extraction

Loan Registration, inputting and indexing combined with checking for completeness, verification of documents as well as calculations for the loan Read More

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Operational Risk Assessment

Structured methodology for process mapping, assessment of risk controls, prioritization and roadmap for addressing control issues Read More

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Analytics

High-end complex underwriting function, Underwriting Quality Assurance, analysis of performance of operations (closing, processing, etc) Analytics services

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Order Entry

Accurate entry and validation of every (manual) order to avoid misplacement, delay or duplication of orders.

SLK has helped its customers reduce their loan processing time by over 25% Case Study

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Assignment

Quicker assignment of orders to appraisers/vendors - selected based on their rating, proximity, price and availability; tracking appraiser appointments and updating the client on delays.

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Payment Term

Detailed verification of all payments received to ensure accuracy and to identify charges or refunds.

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Voice Support

Leverage our voice capabilities to assign and track rush orders and to handle fee quote requests Voice Based Services

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Order Follow-up

Follow up on orders assigned to appraisers, validating and updating expected order completion time.

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Inspection Scheduling

Tracking of appraiser appointments, confirmation of appointment, updating clients on delays, reallocation of revision and updates.

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Document Procurement/Verification

Reviewing Appraiser's License and validation of E&O Insurance, expiry date, License #, Name & Expiry Date.

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Appraiser/Client Communication

Managing communication between the lender and the appraisers using Voice Based Services

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Review Appraisal Reports

Initial quality control of appraisals to verify compliance to guidelines and regulations.

Improving Appraisal review cycle time by over 20% Case Study

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Post Completion Appraisal Review

QC of appraisal reports based on revisions; review if any further revisions are required post initial submission of the report to the clients.

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Value Variance Reviews

Review and exception handling of valuation where the variance is above threshold set by the customer.

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Broker Price Opinion

Accurate, consistent and timely BPOs delivered via web and mobile devices.

Looking for Accurate and Consistent Broker Price Opinions Read More

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Appraiser Management

Registration of new appraisers, including document collection, verification, and reference check, managing license and insurance expiration, receipt of signed contracts,etc.

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Lender Management

Setting up/registration of lenders/clients on the Appraisal Management platform. Manage the lender relationships.

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CMA/AVM

Add-on services to valuation services to complete portfolio of offerings that an AMC can offer.

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BPO

We deliver accurate, consistent and timely Broker Price Opinions leveraging a nationwide professional broker network.

Support to round off an AMC’s service offerings Read More

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