Day 1 Services : Item Processing - Sustaining over 99.9% accuracy in keying scanned rejects.
Day 2 Services : Adjustments, Exceptions and Returns - Evaluate and correct errors like incorrectly encoded checks, duplicate/countervailing requests, poor quality check images, posted twice.
Sustaining over 99.9% accuracy in keying scanned rejects Case StudyAdd Query
Complete back-office support for Consumers/Business checks and invoices including bespoke requests if any and transmission of data files to customers.
Six sigma accuracy - 99.9977% to 99.9998% - in lockbox processing Case StudyAdd Query
Investigation of ACH returns and adjustments to address open items.Add Query
Handling of customer requests like retrieval of current/archived statements and check copies. Retrieved documents emailed back to the customer.Add Query
Manage returned statements and other documents (due to incorrect address/ address change). Evaluation and entering any corrections, resending of statements.Add Query
Support for email requests of the bank's customers, including routing to appropriate group for resolution (e.g. Handling of check or statement, credit references, incorrect payment application, errors in encoding).
Managing 100+ queues in centralized email support for Commercial Banking customers Case StudyAdd Query
Setup and maintenance of products including Lockbox, ACH, Account Reconciliation (Positive Pay, Payee Positive Pay and Payee Name verification, CDA, Sweeps, Cash/Virtual vault, Commercial Cards, Zero Balance Accounts) and customer training on these products.Add Query
Reducing mismatched payments, fraud and achieving beginning of day deadlines for payments.
$2.8 Million worth of fraudulent items detected in 3 months Case StudyAdd Query
Reconciliation from delivery and collection of checks and cash - including for cash management vendors.Add Query
Setup and maintenance of multiple types of Business and Corporate accounts; also setup and verification of Wire accounts.Add Query
Modification and deletion of accounts for commercial and consumer customers, return request maintenance, maintenance of wholesale Lockbox accounts, retrieving balance information, Controlled Disbursement accounts, credit cards etc.Add Query
Indexing of documents, routing requests, checking licenses of intermediaries for validity, linking of annuity accounts.
Full suite of Indexing and Document Processing capabilities Read MoreAdd Query
Creation of accounts, maintenance of information on accounts based on customer request.Add Query
Update records of agents license and appointments, routing of faxed request, entry of life insurance information.Add Query